Privacy Policy
Mama Nature Outdoors respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or participating in our tours and outdoor activities.
This Privacy Policy explains what personal information we may collect, how we use it, how we protect it, and the choices available to you.
1. Personal Information We May Collect
Depending on how you interact with Mama Nature Outdoors, we may collect information such as:
- Name and surname;
- Email address;
- Telephone or WhatsApp number;
- Information related to tour inquiries or reservations;
- Information you voluntarily provide when communicating with us;
- Information necessary to organize and provide a requested tour or activity; and
- Information automatically collected through the website, such as technical information, IP address, browser type, device information, and website usage data, where applicable.
We only request information that is reasonably necessary for the purposes described in this Privacy Policy.
2. How We Collect Your Information
We may collect personal information when you:
- Contact us through our website;
- Contact us through WhatsApp, email, telephone, or other communication channels;
- Request information about our tours;
- Make or inquire about a reservation;
- Complete a form or provide information through our website; or
- Otherwise voluntarily provide information to Mama Nature Outdoors.
3. How We Use Personal Information
We may use personal information to:
- Respond to inquiries and requests;
- Communicate with customers regarding tours and reservations;
- Organize and provide requested services;
- Confirm or manage reservations;
- Communicate changes, cancellations, or important information related to a tour;
- Provide customer support;
- Improve our website, services, and customer experience;
- Maintain the security and proper operation of our website; and
- Comply with applicable legal and regulatory requirements.
We do not use personal information for unrelated purposes without appropriate notice or authorization when required by applicable law.
4. WhatsApp and Other Communication Channels
Customers may choose to contact Mama Nature Outdoors through WhatsApp using the WhatsApp button available on our website.
When you contact us through WhatsApp, the information you provide is processed through WhatsApp and its applicable privacy practices, in addition to the handling of information by Mama Nature Outdoors for customer service and tour-related purposes.
We recommend that customers avoid sending unnecessary sensitive or confidential information through WhatsApp or other messaging services.
5. Sharing and Disclosure of Information
Mama Nature Outdoors does not sell personal information.
Personal information may be shared with service providers or technology platforms when reasonably necessary to operate the website, communicate with customers, manage reservations, maintain website security, or provide requested services.
For example, our website is hosted and operated using Wix. Wix may process information in connection with the operation of the website and its services. Wix also explains that websites may use cookies and other technologies depending on the features and applications installed on a site.
Information may also be disclosed when required by applicable law, regulation, legal process, or competent authority.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies provided by Wix and, where applicable, by third-party applications or services integrated into the website.
Cookies may be used for essential website functionality, security, performance, analytics, and other purposes depending on the services and features enabled on the site.
Wix states that its websites may use essential cookies for security, stability, functionality, and platform performance, while additional applications or integrations may introduce other cookies.
Where required by applicable law, visitors may be provided with options to accept or reject non-essential cookies through the website's cookie settings or consent banner.
7. Photographs and Videos
Mama Nature Outdoors may take photographs or videos during tours and outdoor activities for documentation, promotional, educational, or social media purposes.
Where required, we will obtain the appropriate authorization before using identifiable photographs or videos of participants for promotional purposes.
Customers who do not wish to appear in promotional photographs or videos may communicate their preference to Mama Nature Outdoors.
8. Data Security
Mama Nature Outdoors takes reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain appropriate business records, resolve disputes, and comply with applicable legal obligations.
When personal information is no longer necessary, it may be deleted or securely disposed of, subject to applicable legal requirements.
10. Your Privacy Rights
Under applicable Mexican privacy laws, individuals may have rights regarding their personal information, including the rights of:
Access: to know what personal information we hold and how it is being used.
Rectification: to request correction of inaccurate or incomplete personal information.
Cancellation: to request deletion of personal information when legally appropriate.
Opposition: to object to the processing of personal information in certain circumstances.
These are commonly referred to as ARCO rights.
11. How to Exercise Your Rights
To request access, correction, cancellation, or opposition regarding your personal information, please contact:
Email: mamanatureoutdoors@gmail.com
Please include sufficient information to identify your request and the personal information concerned. We may request reasonable information to verify your identity before processing a request.
12. Children's Privacy
Our tours have specific minimum age requirements. Mountain bike tours have a minimum age of 12, while cenote diving has a minimum age of 15.
Minors must be accompanied by an adult family member or responsible adult during activities.
Our website is not intended to knowingly collect personal information directly from children without appropriate involvement or authorization from a parent or responsible adult.
13. Third-Party Websites and Services
Our website may contain links or integrations to third-party services, including social media platforms, WhatsApp, and other external websites.
Mama Nature Outdoors is not responsible for the privacy practices, content, or security of third-party websites or services. We encourage visitors to review the privacy policies of those services before providing personal information.
14. Changes to This Privacy Policy
Mama Nature Outdoors may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or privacy practices.
Any updated version will be posted on this page with the corresponding "Last updated" date.
15. Contact Information
If you have questions about this Privacy Policy or how Mama Nature Outdoors handles personal information, please contact us:
Mama Nature Outdoors
Playa del Carmen, Quintana Roo, Mexico
Email: mamanatureoutdoors@gmail.com
WhatsApp: +52 984 232 0171
Last updated: September 2026